NukeCoder

Joined: May 30, 2007 Posts: 12

When a purchase has been made. People are getting file corrput or there are files missing.

When i check the file for myself its all there. This happens when some one purchases it from the shop

Please advise

Site Admin Joined: Oct 25, 2004 Posts: 921

Please upload a test item & file, and set the price to free so I can check it out. Also, please give me a link to your shop and let me know what version nuke you are using.

Thanks

Joined: May 30, 2007 Posts: 12

http://www.artofgaming.co.uk/modules.php?name=Digital_Shop&cat=1

on that page is a free download.

Im usin verison 2.07

Site Admin Joined: Oct 25, 2004 Posts: 921

There is a fix for that issue in this post:

http://nukecoder.com/ftopicp-2135-Im_HAving_a_problem_again_dam_store.html#2135

Also, 2.0.8 is out, but that issue has more to do with the nuke files having extra whitespace.

Joined: May 30, 2007 Posts: 12

Ive tried this and i get a white page saying content encode error

any other ideas

Site Admin Joined: Oct 25, 2004 Posts: 921

instead of using ob_end_clean(); try to use ob_clean();

Joined: May 30, 2007 Posts: 12

im still getin the same error

Site Admin Joined: Oct 25, 2004 Posts: 921

I can't download your file to actually check the contents because it is set to registered only. Please open it up to anonymous so I can download it. I'll let you know when I've downloaded it so you can change it back.

Joined: May 30, 2007 Posts: 12

There you go done. the same item a above

Site Admin Joined: Oct 25, 2004 Posts: 921

Ok, I was able to download it. Strangely enough, it opened up just fine for me. However, opening it up with a text editor I can see there is a blank line at the top. I'm not sure if that is supposed to be there or not, but the fix I posted should have gotten rid of that. I assume you had to remove that fix due the the error posted above?

Another thing I noticed is that Platinum 7.6.b.5 is still in beta and is a dead product now. It is usually a bad idea to run beta software on a production site. Even one of the developers says not to use it on a live site:
http://www.futurenuke.com/modules.php?name=Forums&file=viewtopic&p=49393#49393

That being said, I normally don't support beta or dead products. I will try to help you out but I strongly recommend using a more stable, non-beta nuke like RavenNuke or NukeEvo.
So if you can't upgrade or switch to a non beta version, zip up your mainfile.php and attach it to this post. I can't make any guarantees, but I'll see what I can do.

Joined: May 30, 2007 Posts: 12

After checkin things out. This was working fine until we had to renew the license on the shop

Site Admin Joined: Oct 25, 2004 Posts: 921

Renewing your license doesn't affect how the shop operates. So I doubt that is the problem. Just to be clear on what your actual problem is... Are the customers getting the screen in the shop that says the file is either corrupt or missing or are they having problems opening their downloaded file?

If it is the shop screen giving the error message, that means that the shop isn't able to read the file for some reason or another. This could be due to file/folder permissions, stored file path, or strange characters in the filename(which get stripped out when uploading through the shop);

Joined: May 30, 2007 Posts: 12

When they doenload the file it says corrupt file or sometimes just has a font file in it

Ive used the shop on 76b5 since i borought it from this site and had no rpoblems until know. i shall send you the mainfile.php to your email address.

i dont know what has caused it. just seemed to have probs since we renewed license

Site Admin Joined: Oct 25, 2004 Posts: 921

If you'd like, I can investigate this further for you. You'll just need to send me ftp/admin access.